FAQ

Here you’ll find some useful information about how we work, but if you need anything else,

our team will be happy to help.

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CORONAVIRUS UPDATE

How can I register my organisation for the coronavirus initiative? What is a good description?

Go to the eHealth Hub Platform
1. If you already have a profile, update it (go to step 2)
2. If your profile exists, but you have not claimed it yet, click ‘claim your profile’ and update it as desired.
3. If you don’t have a profile, create one. It’s quick and easy.
Update your profile so that the ecosystem can get to know you. It is important that you describe exactly how your solution can help in the management of coronavirus. Important! We are not looking for ideas, but for existing solutions that can be deployed ASAP. See examples: Mediktor or Ever Health.
Tag your profile with coronavirus. When editing your profile go to ‘Clinical areas’ where you can see a list of tags to choose from. Select ‘CORONAVIRUS’ and your company will appear in this link that will be shared with the authorities.

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What is a good description?

It is important that you describe exactly how your solution can help in the management of coronavirus. Important! We are not looking for ideas, but for existing solutions that can be deployed ASAP.

We strongly suggest you add a title in capital letters and a short pitch in the ´About´ section. Below the Mediktor example.

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My “coronavirus” tag has disappeared. What has happened?

We review the quality of the tagging to have a very trustable and actionable list. If your profile is not descriptive enough we may have removed the tag. As highlighted before, please explain how your solution can exactly help in the coronavirus crisis.

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I did not receive the confirmation email

Sorry about the inconvenience, we are having more requests than expected due to the COVID-19 initiative. We are manually activating accounts once a day so that access the platform with the email and password you set when you registered. We will get in touch with you to let you know once ready.

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I tried to change my password and couldn’t

Please, send an email to [email protected] and we will get back to you as soon as possible.

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What’s the aim of the eHealth Hub platform?

We know that the digital health sector is quite young, evolving and often difficult to navigate.

The eHealth Hub Platform is an online tool that maps the digital health ecosystem providing valuable information about its different stakeholders in order to encourage interaction among them. Those stakeholders are: SMEs, investors, experts (e.g. legal, regulatory, reimbursement experts), business supporters, healthcare organisations, corporates (e.g. insurers, medtech companies, pharmaceutical companies) and research.

However, the main characteristic of the platform is that the SME is at the centre of the ecosystem i.e. the rest of stakeholders must state which are their initiatives and opportunities for collaboration in relation with SMEs (e.g. implement a digital health solution, offer targeted regulatory services to eHealth SMEs, funding).

Who’s behind this?

The eHealth Hub team, a new EU-funded initiative focused on the digital health sector. The project is coordinated by TICBioMed, and the team is made up by other awesome partners. Find out more about us and what we do.

What is the benefit for me?

You will

Take the advantage from a growing business intelligence tool. You’ll be able to follow startups, investors, pharmaceutical companies, healthcare organisations and many more!
Discover what’s going on in your market and industry
Get visibility.
Spot new opportunities for collaboration

Do I have to pay anything?

No, you don’t. The eHealth Hub project has received funding from the European Union’s Horizon 2020 Research and Innovation Programme under Grant Agreement No 727683. The services we deliver are for free during the project lifetime by the partners, who manage it under their best criteria.

Do you supervise sign ups?

Yes. When you sign in, our curators will review your profile, to make sure that you are a real person.

What type of user should I choose when signing up?

Just choose whatever defines you best but considering the role you want to have in the platform. Don’t worry if you have different hats, anyway once you are logged in, you can create as many organisations as you please, each of them having a different type.

Typical examples we can find:

*If you are an expert in legal, regulatory or reimbursement advice and want to be part of the platform, you must register as a node. Our partners will contact you and assess whether you are a suitable candidate.

I have chosen the wrong type of user. How can I change it?

I created two profiles and I want to delete one of them, how can I do it?

I want to invite my colleagues to the platform

That’s great! Go to your organisation, edit profile and add a new member. They will get an email from the eHealth platform inviting them to take part.

How can I join an organisation?

If your organisation is already in the platform you can become a member.

If the profile was created by eHealth Hub, you can claim the profile to update it and invite your colleagues.
If the profile has been already claimed, you can request the owners to become a member. They will get an email with your petition.

If I get in touch you, when will you answer?

We will try our best to answer you in the next 24 hours during weekdays.

Do I benefit if I contact an Expert through you?

Yes! We know that legal stuff can be tough for companies but we will assist you in the process. Our legal and regulatory partners will evaluate your request, identify your needs and assess whether the expert is suitable for you. They will also make recommendations about what you need to work on and suggest other experts that might be helpful. The idea is to make it easy.